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Ordering Information

Methods of Payment:

Payment terms are Net 30 days based on credit approval. Payments may also be made by credit card (Visa, Mastercard, American Express), check, wire transfer, or letter of credit. Minimum order for letter of credit payment is $2,500. All banking charges must be to buyer’s account. Any letter of credit that states “banking charges are for the account of the beneficiary” will not be accepted.

Minimum Orders:

The minimum order is $100 and excludes replacement parts and repair charges.

Pre-payment:

All terms are subject to credit approval. In some instances pre-payment may be required for purchase.

International

SPEX SamplePrep, LLC maintains authorized dealers in many countries around the world. In Europe we are represented by our subsidiary, SPEX CertiPrep Ltd. To find an authorized dealer in your country please see our Dealer List.

Orders from countries without authorized SPEX SamplePrep dealers may be placed directly with SPEX SamplePrep, 15 Liberty St, Metuchen, NJ 08840. However, export ordering terms, instructions and quotations must be obtained in advance. Orders received without prior agreement may be returned to the purchaser.

Shipping:

Return Policy:

An order placed and accepted by Seller may be cancelled only upon Seller’s written consent and may be subject to a restocking fee. Restocking charges of twenty-five (25) percent will apply on any order cancelled within 60 days of the scheduled ship date. Any cancellation requests for orders scheduled to ship within 30 days from request day will not be granted.

Domestic

Most items are shipped via UPS or motor freight, depending on the size and weight of the shipment. Various express/overnight services are also available. All shipping charges are prepaid and the cost is added at the time of invoice. If you are sending payment with the order, consult us first for shipping charges.